Client Services - Customer Support
Just receiving training in a software product is often not enough to make a user feel comfortable with all the features and benefits that it may provide. Inevitably questions will arise that will need to be answered by someone who knows the software inside and out. CGS provides full customer support to our clients through our knowledgeable telephone Support staff as well as online through our Customer Care Centre.
Our courteous, knowledgeable telephone support staff can help you merge forms, run wizards or any number of other actions you want to perform with the software. They're used to the "How do I…" and "What if…." questions, as well as all the other queries you may have. CGS can also work with you to create any customized forms that your company needs. We can even make suggestions to improve your work practices, and take your requests for new features or modifications to the software.
Online Customer Care Centre
Essentially a web-based support service, the Customer Care Centre is intended to provide a dialogue and support facility for our clients throughout their lifetime use of our products, and essentially gives each and every client a private home page on our support server.